Return & Exchange Policy
We check every product ourselves before it is dispatched, so problems are rare. If something is wrong, here is how we fix it.
If your product arrives broken
- Send us a video of the broken product on WhatsApp within 3 days of delivery, with your name and order number.
- Once we’ve seen the video, we send you a new one straight away. You don’t need to send the broken one back first.
Tip: record a short video while you open the parcel. It makes any claim quick and easy.
If your product has a fault
- Send us a video showing the problem on WhatsApp within 3 days of delivery, with your name and order number.
- We check the video and send you our return address.
- Send the product back to us in its original box with all its parts. You pay the shipping to send it back.
- When it reaches us, we check it and send you a replacement.
If you don’t like the product
Tell us the reason on WhatsApp within 3 days of delivery, and we’ll decide case by case. If we accept the return, send it back unused, in its original condition and packaging. You pay the shipping both ways, plus Rs 250. Used products can’t be returned.
Refunds
- If you cancel before we dispatch your order, we refund your advance payment in full.
- If you cancel after dispatch or refuse the parcel, the advance delivery charge is not refunded. See Advance payment explained.
- If we can’t replace a faulty product, send it back to us and we refund its price by bank transfer once it arrives.
What we can’t accept
- Products that are used, damaged after delivery or missing parts, tags or their original box.
- Requests made more than 3 days after delivery.
- Claims without a video of the problem.
Contact us
WhatsApp or call +92 320 126 6996, or email [email protected].