Privacy Policy
SmartShoppers.pk (“we”, “us”) respects your privacy. This page explains what information we collect, why, and who we share it with.
What we collect
- Details you give us when you order: your name, phone number, email, delivery address and city, and the products you buy.
- Checkout details before you finish ordering: if you enter your phone number or email at checkout but don’t complete the order, we save them so we can help you finish it.
- Messages: what you send us on WhatsApp, by phone or by email.
- Reviews: the rating, text and photos you choose to share about a product.
- Website usage: pages visited, clicks, scrolling, device and browser type, collected through cookies, Google Analytics and Microsoft Clarity (heatmaps and session recordings).
- Your IP address: saved with each order, to help us spot fake orders and spam.
How we use it
- To confirm, dispatch and deliver your order.
- To contact you about your order on WhatsApp, by phone or by email.
- To ask for a review after your order is delivered.
- To understand how people use the website and improve it.
- To protect the shop from fake orders, spam and abuse. This can include blocking the IP address involved from the website for a period of time.
Who we share it with
- Courier companies: your name, phone number and address, so they can deliver your parcel.
- Service providers that run our website and emails, only as far as they need to do their job.
We never sell your information or share it with anyone else.
Cookies
Our website uses cookies to keep your cart, remember your login and measure visits. You can block or delete cookies in your browser, but the cart and checkout may not work without them.
Your choices
- You can ask us to stop review emails at any time.
- To see, correct or delete your information, contact us below.
Contact us
WhatsApp or call +92 320 126 6996, or email [email protected].